We thank you and value your business. Please carefully read the policy conditions and process to understand the information and guidelines regarding your rights and obligations. We make every effort to service the orders placed with us in accordance with the specifications and timelines specified for each service. If the order cannot be delivered due to unavoidable circumstances or because of the vendors' limitations, the order will be cancelled and refunded.
You don't have to be concerned because your payment is secure with Doona. We will process your refund request within 7-14 business days. The refund amount will be credited to the same account from which you made the payment.